Incident response

What to do when there’s an incident with your application availability and how we will respond.

Status and availability reports

We publish status and availability for the platform and applications on:

status.cloud.gov.au

During incidents, we commit to delivering status updates every 15 minutes.

Your responsibilities

Our responsibilities

Triage and escalation process diagram

Triage and escalation process flowchart

Escalating incidents

Things are going to break. We're here to help you get back on your feet.

What you should escalate to us:

What you not should not escalate to the cloud.gov.au team:

How to escalate incidents to us:

This will post a notification in #cloud-gov-au on Slack and alert the primary on-call for cloud.gov.au, who will triage the incident.

How to view our incident management